Water Meter Replacements
Residents will be contacted via letter and/or a door posting notifying them that their household meter requires a change-out. The resident will then call the Water Division at 815-895-3545 to schedule a meter change-out appointment. During this appointment, a Water Division employee will visit the home to replace the water meter, free of charge. Each appointment takes about 30 minutes to complete, during which the water will be shut off for about 15 minutes. Appointments may be scheduled between the hours of 7:15 am and 3 pm, Monday through Friday. Special arrangements may be made under special circumstances.
For questions about the Water Meter Replacements, please contact the Water Division at 815-895-3545 or read the Frequently Asked Questions listed below.
- Why is my water meter being replaced?
The water meters have reached the end of their useful lives. Most residential water meters in Sycamore are 10 to 15 years old. Water meters often lose accuracy as they age, resulting in incorrect billing and non-revenue water loss. The new meters have an expected 20-year battery life.
- What is the cost to have my water meter replaced?
The water meters are being replaced at no charge to the homeowner.
- How long will it take to replace the water meter?
Normal meter installation time is about 30 minutes, during which the water will be shut off for about 15 minutes.
- Do I need to be home for the meter replacement?
Yes. Water meters are located inside, typically in a basement or utility area. Someone 18 years or older must be home during the appointment.
- What is my responsibility as a homeowner?
City Code states that it is the homeowner’s responsibility to maintain the water pipes and valves within their homes.
- What is required for replacement of the water meter?
Water Division personnel will need space around the meter to perform the work, and access to the shut-off valves.