Water Meter Replacements

Residents will be contacted via letter and/or a door posting notifying them that their household meter requires a change-out.  The resident will then call the Water Division at 815-895-3545 to schedule a meter change-out appointment.  During this appointment, a Water Division employee will visit the home to replace the water meter, free of charge.  Each appointment takes about 30 minutes to complete, during which the water will be shut off for about 15 minutes.  Appointments may be scheduled between the hours of 7:15 am and 3 pm, Monday through Friday.  Special arrangements may be made under special circumstances.

For questions about the Water Meter Replacements, please contact the Water Division at 815-895-3545 or read the Frequently Asked Questions listed below.

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