To our residents and customers:
The City of Sycamore is closely monitoring the COVID-19 situation and is responding in accordance to the guidance provided by health officials at the Centers for Disease Control (CDC) and the DeKalb County Health Department.
City Departments have implemented plans to limit possible exposure while continuing to provide essential services.
EXECUTIVE ORDER BY GOVERNOR PRITZKER
Gov. Pritzker has issued Executive Order 2020-32 (COVID-19 Executive Order No. 30) related to the COVID-19 situation. To view the entire executive order, please click here.
CITY BUILDINGS LIMITED ACCESS
In order to continue to provide protection to our employees, residents, and customers, we encourage business to be conducted electronically where possible. To limit the number of customers in the buildings at one time, we encourage all of those needing to visit City offices to make an appointment in advance by calling the numbers listed below.
- Essential services will be provided by calling the following:
- Police: 815-895-3435
- Fire: 815-895-4514
- Public Works: 815-895-3545
- Water Billing: 815-895-4516
- Administration: 815-895-0786
- Community Development: 815-895-4434
- City Clerk’s Office: 815-895-4515
- Finance: 815-895-4920
Please refrain from entering if you are sick. Any type of City payments may be deposited in the drop box located on the outside of Sycamore Center (Somonauk Street side) at 308 West State Street or at the drive-up box at the Sycamore Public Works Department at 475 North Cross Street.
WATER DIVISION CHANGES
To protect employees and residents, water meter replacements are not being performed at this time. Once we are able to make appointments, letters will be sent.
Unreadable meters will not be assessed an estimated bill fee at this time.
New construction meter installation will continue to be performed by appointment. Please call 815-895-4516 to schedule.
Checks and Money Orders may be placed in City drop boxes located at the Sycamore Center (Somonauk Street side of building at 308 W State St) and at Public Works (475 N Cross St).
At this time, cash is not accepted. Residents are encouraged to utilize electronic payment options:
Click here to make a one-time e-payment. You will need your 10 digit account # and account balance.
Property owners can set up a free direct debit option by downloading and submitting a completed Direct Debit Form.
SOLICITOR PERMIT CHANGES
With the City of Sycamore’s offices closed due to COVID-19, the City will not be issuing solicitor permits until further notice.
CONTINUE TO SUPPORT LOCAL BUSINESSES
Please remember to support your local businesses during this difficult time. Many restaurants and bars are open for carry-out, curb-side pick-up or delivery. These businesses depend on your continued patronage. Please consider supporting a local business today!
We appreciate your patience and cooperation during this unique situation. If we all work together, we can continue to move things forward with some semblance of normalcy. However, we all need to understand that certain precautions are necessary that may result in additional steps and require more time than before. Rest assured, our current plan is to keep forging ahead as much as we are able to in order to service our Customers.